Terms of Service

Last Updated: October 12, 2026

1. Overview

Welcome to Velunivra.

These Terms of Service govern the use of our online store and the purchase of products made available through our website.

Throughout these Terms, the words "we," "us," and "our" refer to the business operating Velunivra.

By accessing the website or placing an order, you agree to these Terms to the extent permitted by applicable law.

2. Website Use

You agree to use the website for lawful purposes and not to interfere with its security, operation, or availability.

You must not attempt to gain unauthorized access to website systems, misuse customer information, or engage in fraudulent transactions.

We reserve the right to restrict access or cancel transactions where reasonably necessary to prevent fraud, unlawful activity, or misuse of our services.

3. Product Information

We aim to present beauty products with clear descriptions and accurate supporting information.

However, product appearance, packaging, and displayed colors may vary slightly because of lighting, display settings, or manufacturer updates.

Customers should review product descriptions, ingredients, usage directions, and any safety information before purchase or use.

We do not guarantee that every product will be suitable for every individual's skin type, preferences, or circumstances.

4. Prices and Payment

Product prices are displayed in the currency indicated on our website or at checkout.

Applicable shipping fees, taxes, and other required charges are disclosed during the purchasing process.

Payment must be completed through an available checkout method.

We may correct obvious pricing errors and address affected orders in accordance with applicable consumer laws.

5. Orders and Acceptance

Placing an order constitutes a request to purchase the selected products.

An automated order acknowledgment does not necessarily mean that an order has been accepted.

We may decline or cancel an order for legitimate reasons, including product unavailability, payment issues, suspected fraud, or clear listing errors.

If payment has been collected for an order that cannot be fulfilled, an appropriate refund will be issued.

6. Shipping and Delivery

Order handling, shipping services, delivery estimates, and related responsibilities are described in our Shipping Policy.

Customers should review that policy before placing an order.

7. Returns and Refunds

Returns, cancellations, and refunds are governed by our Refund & Return Policy, together with any mandatory consumer protection rights.

8. Beauty Product Responsibility

Customers should use beauty and personal-care products according to their instructions and warnings.

Individuals with known sensitivities should carefully review ingredient information and consider appropriate precautions before use.

If irritation or an unexpected reaction occurs, discontinue use and seek qualified professional advice when necessary.

Nothing in these Terms limits liability that cannot lawfully be excluded.

9. Intellectual Property

The original branding, website content, written materials, and visual elements belonging to Velunivra are protected to the extent permitted by applicable intellectual property laws.

Third-party trademarks, product images, and other materials remain the property of their respective owners.

Unauthorized reproduction or commercial use of protected materials is prohibited.

10. Third-Party Services

Certain website functions may depend on Shopify, payment providers, carriers, or other external services.

These providers may maintain independent terms and privacy practices.

We are not responsible for independent third-party services beyond the responsibilities imposed on us by applicable law.

11. Privacy

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable data protection requirements.

12. Availability and Changes

We may update website features, product listings, or operational information as our business develops.

We may also revise these Terms when necessary.

Changes will be published on this page and will not improperly remove rights arising from existing purchases.

13. Applicable Law

These Terms are subject to the laws applicable to the business operating Velunivra, together with mandatory consumer protection rules that apply in the customer's jurisdiction.

Nothing in these Terms removes legal rights that cannot be waived by contract.

14. Customer Support

If you have questions about these Terms, purchases, products, or the use of our website, please submit your inquiry through the Contact Us page.

Velunivra — Beauty on Your Own Terms.