Refund & Return Policy
Refund & Return Policy
1. Our Return Commitment
At Velunivra, we want customers to feel confident when purchasing beauty products.
We understand that an order may occasionally arrive damaged, contain an incorrect item, or not meet expectations.
The following policy explains how we handle eligible returns, exchanges, and refunds.
2. Return Eligibility
We offer a 30-day return request period beginning on the date your order is delivered.
To qualify for a standard change-of-mind return, an item must generally be:
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Unused and unopened
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In its original condition
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In its original packaging, with applicable hygiene seals intact
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Accompanied by proof of purchase
Return requests received after 30 days may not qualify for a voluntary return unless required by applicable law.
3. Beauty Product Hygiene Restrictions
For customer safety and product hygiene, opened or used cosmetics, skincare products, beauty applicators, and other personal-care items generally cannot be returned for change-of-mind reasons where permitted by law.
Products with broken hygiene seals may also be excluded from voluntary returns.
These restrictions do not limit any legal rights customers may have regarding defective, damaged, incorrect, or nonconforming products.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or contains an incorrect product, please contact us promptly, preferably within seven days of delivery.
Include your order number, a description of the issue, and photographs where available.
We will review the information and determine an appropriate solution, which may include a replacement, refund, or another remedy required by applicable law.
Failure to report an issue within the preferred seven-day period does not remove mandatory consumer rights.
5. How to Request a Return
To start a return request:
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Visit our Contact Us page.
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Provide your order number and the reason for your request.
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Wait for return instructions and eligibility confirmation.
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Package the approved item securely and follow the provided instructions.
Please do not send products to an unconfirmed address.
Official return mailing address: [Insert the actual return address before publication.]
6. Return Shipping Costs
For voluntary change-of-mind returns, customers are generally responsible for return shipping costs unless otherwise stated.
Where an item is confirmed to be defective, damaged, or incorrect, Velunivra will provide the legally required remedy, including applicable shipping costs.
We recommend using a trackable return delivery method when returning eligible items.
7. Refund Processing
Once an approved return is received and assessed, we will notify you of the outcome.
Approved refunds are generally issued to the original payment method.
After a refund is initiated, the time required for funds to appear may vary depending on the payment provider or financial institution. This commonly takes several business days.
8. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We will attempt to accommodate cancellation requests before the order enters fulfillment or dispatch.
Once an order has shipped, the applicable return process may need to be followed.
9. Consumer Rights
Nothing in this policy excludes or restricts rights that cannot legally be waived.
Where mandatory withdrawal rights, product conformity guarantees, or other consumer protections apply, those rights take precedence over conflicting voluntary return conditions.
10. Need Assistance?
For return eligibility, refund status, cancellation requests, or order concerns, please use the Contact Us form on our website.
Velunivra Customer Care